Shipping

We offer free shipping across Australia on all orders over $99 — no code needed, just our way of saying thanks! For orders under $99, a flat $15 shipping and handling fee applies. Need it sooner? You can upgrade to express shipping at checkout for just $10 extra.

All orders are sent via Australia Post eParcel. Delivery times can vary a little, so please allow 7–10 business days for metro areas.

At this stage, we don’t offer international shipping — but we’re always happy to help if you have questions about your options.

Changed your mind? No problem — we offer free returns on online orders, subject to a few conditions. Click here to read our full Returns & Exchanges policy.

Our commitment to sustainability

Our love for nature and passion for the outdoors is super important to us, and so is our commitment to protecting it. That’s why we’re always looking for ways to reduce our impact, starting with how we package your gear.

Whenever we can, we use Hero compostable bags — made from plant-based materials that will break down in your home compost within 120 days. They also feature double adhesive strips, so you can reuse the bag before tossing it into your compost bin. It’s a simple way to reduce waste, and every little bit counts.

If your order needs a box, we’ll reuse one from our own deliveries. It means less demand for new cardboard and less waste going to recycling or landfill. The box might look a bit worn, but your gear inside is fresh, protected and ready to go exploring — just like you.

If you haven’t found the info you’re looking for or need a hand with your return, just get in touch — we’re always happy to help!