Warranties
Something Not Quite Right?
We know that gear doesn’t always go the distance — and if something seems off due to a manufacturing fault, we’re here to help. Warranty claims cover manufacturing defects only. They don’t cover wear and tear, accidental damage, or anything that’s happened during use — even if it was on a pretty epic adventure.
What We Need from You
To get started, we’ll just need a couple of things:
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The item you purchased from us that you believe has a manufacturing fault. You can either pop into the store with the product, or send the product in to us.
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Proof of purchase — ideally a receipt, but a bank statement showing the purchase amount and date is also fine (we’ll use this to find your order in our system)
How the Warranty Process Works
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Drop off or send in your item to our store.
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We’ll contact the supplier and send them the item or photos of the issue (depending on what they require).
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The supplier will review the claim and let us know whether the issue is covered under warranty.
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If approved, we’ll arrange a refund or exchange for you. In some cases, we may no longer have access to an exact replacement, and can offer a refund instead of a replacement.
We aim to send your claim to the supplier within 2–3 business days. From there, suppliers may take anywhere from a few days to a few weeks to complete their assessment — we know waiting can be frustrating, and we appreciate your patience while we follow up on your behalf.
If you ever have questions along the way, just get in touch — we’re always happy to keep you in the loop and make the process as smooth as possible.