Privacy policy

How We Use Your Information

At Trek & Travel, your privacy matters to us. We never sell or rent your personal information to third parties. The details you share are only accessible to our parent company, Southern Cross Equipment Pty Ltd (ABN 24 001 041 489), and are kept safe with us.

We may share your information if required by law, to help with court orders, to enforce our terms and conditions, or to protect the safety and rights of Trek & Travel, our customers, or others.

Emails from Us

You’ll receive emails from us during your purchase to keep you updated. If you subscribe to our newsletter, we’ll also send you occasional special offers and event news. And don’t worry — every promotional email includes an easy way to unsubscribe if you ever want to stop receiving them.

We love hearing from you, so please feel free to email us anytime with questions, feedback, or comments.

Updating Your Details

You can easily update your personal information with us anytime — whether it’s your email address, phone number, or password — to keep everything current.

Keeping Your Payment Information Safe

We take your security seriously. Your credit card details are never processed or stored on our website. Instead, all payments go through eWAY, a trusted and secure payment service provider in Australia. Your details are encrypted and protected, and Trek & Travel staff cannot access your credit card information.

Cookies

Our website uses cookies — small files stored on your computer — to make your experience smoother and more enjoyable. These cookies don’t collect personal information and are common across most websites.

Other Information We Collect

To better understand and serve you, we may collect some additional info like the websites you visit before and after ours, the browser you’re using, and your IP address. This helps us improve our services and your experience.

If you ever have questions about your privacy, just get in touch — we’re here to help!