Refund/Exchange Policy

At Trek & Travel, we only stock the gear we truly believe in — and we want you to love what you buy. If something doesn’t fit quite right or the colour isn’t what you expected, no worries! You’re welcome to return or exchange it, as long as it meets our return policy. 

You have 14 days from the date of delivery or in-store purchase to return or exchange your item. Please contact us within this time period to make the return/refund request.

All items must be returned in their original, re-sellable condition, including tags, boxes, and any other original packaging. Unfortunately, we are unable accept returns or make exchanges in cases where the original packaging is damaged or the actual product has been used or is faulty. To be eligible for footwear returns/exchanges, we recommend not directly taping or making the box when you send it back to us.

Please note, change-of-mind returns/exchanges aren't available for clearance items (items marked >35% off), underwear, personal hygiene products or consumables.

Return to our store
Bring your item to our store with its original product packaging and tags, as well as proof of purchase, for a free and easy return or exchange. We're conveniently open 7 days a week, so popping in with your return is super easy. Take note of our store hours to avoid missing us!

Return by mail
We'll supply you with one free return label via email. Please print it out and affix it securely to the outside of the return package, and drop the package off at any Australia Post store. Remember to pop a small note in with the package giving us your order number and return/exchange request, otherwise we won't be able to process the return for you.

Once the item has arrived in the store, please allow up to 3 business days for our staff to assess the item you've sent back and process your refund. Refunds will be issued via the original payment method and may take up to 10 business days to appear in your account.

If you haven’t found the info you’re looking for or need a hand with your return, just get in touch — we’re always happy to help