COVID-19 UPDATE - WHAT WE'RE DOING FOR SAFE SHOPPING
Dear friends and outdoor community,
We understand that these are pretty unsettling times and because of the Coronavirus (COVID-19) we are encouraged to practice social distancing and limiting indoor gatherings among a whole host of other measures. While we're doing our best at Trek & Travel to maintain "business as usual" we are also putting in place measures recommended by the Government to limit the spread of the virus including but not limited to the following:
- A rigorous cleaning and disinfectant roster for all touch points in store
- Closely monitoring staff health
- Monitoring staff movement and adherence to social distancing
- Regular staff hand washing
- Hand sanitisers for staff and customers
- Ensuring web orders are processed and packed with strict hygiene standards
- Maintaining space in stores to adhere to the 1.5m distance guidelines
We also understand that customers should be practicing their own social distancing measures wherever possible to limit the COVID-19 spread and we certainly encourage this. However it doesn't mean that all fun in life has to cease. We at Trek & Travel are still here to provide you with all the usual love from afar and help you to still live your best life.
FROM NOW ALL ORDERS (EVEN OF $1) WILL GET FREE STANDARD SHIPPING.
What easier way to have safe social distancing than online shopping. Now if you need anything from some camp cutlery to an expedition down suit - all orders will go freight free. If you would like to upgrade to Express Post then you can opt for this at checkout for an additional $15.
If you need to buy items that can’t be posted like Gas canisters, shellite, methylated spirits and other flammable goods we can arrange for these items to be brought to your car from the front of the store.
We at Trek & Travel live for our customer’s epic stories about outdoor adventures and gear nerd chats comparing products and specifications! Social distancing doesn't mean not staying connected. Here's ways you can connect with us:
PHONE - 02 9261 3435
EMAIL – Sydney@trekandtravel.com.au
FACEBOOK MESSENGER - CLICK HERE
INSTAGRAM DM'S - CLICK HERE
Facetime us! – we miss your smiling faces
We’re currently working on creative ways to for you to access to our expert staff ‘face to face’ through the screen in the comfort of your own home to help fit boots and packs, to workshop solutions and provide you with any advice on trips you might be dreaming about in the future. You can arrange to book facetime with our experts, or enquire about setting up a private shopping session outside of our regular opening hours by emailing firstname.lastname@example.org
LIMITING STORE HOURS - JUST A BIT for the time being
For now we're keeping things as normal as possible but we have limited our opening hours including opening later and closing a little earlier.
Mon, Tue, Wed, Fri: 10am - 5:30pm
Thu: 10am - 7pm
Sat: 10am - 5pm
Trek & Travel continues to work hard to supply people with gear and advice for their passions and also to ensure the safety of our community. We understand that dealing with COVID-19 is an ever evolving space and we are implementing any advice coming from official sources as quickly as possible.
With thanks and gratitude,
Trek & Travel team