Trek & Travel adheres to a best price policy, meaning we will always endeavour to provide the most competitive price for available items. If you find a product in the same size and colour in stock at another non-Internet based shop in Sydney which is cheaper, but is not priced for clearance, we will always beat the price. We also have partner organisations to whose members we extend a discount. Please contact us if you want more information.

Gift vouchers can be purchased and redeemed at Trek & Travel. Gift vouchers are invalid without the original receipt attached. Gift Vouchers can only be used before their expiry date and are not redeemable for cash.

Trek & Travel wishes to extend its reputation not only as a provider of the highest quality equipment and service but also as a reputable organisation that handles data it holds about its clients and members in a responsible manner.

Trek & Travel complies with the National Privacy Principles and to ensure that your privacy and the information that you provide to the organisation is safeguarded at all times.

In accordance with the National Privacy Principles, Trek & Travel will:

• Not use any personal or sensitive information we have collected for any purpose other than that initially specified without seeking the individual’s consent.
• Not share, sell, rent or barter any personal and/or sensitive information we have collected without prior consent.
• Not disclose personal or sensitive information to any organisation or individual that has not given a commitment to deal with such information in a way which is consistent with the National Privacy Principles.
• Ensure that we will not send direct mail or e-mail to anyone whose personal information is held on an Trek & Travel database unless they have given us consent or have asked us to do so via a subscription or request to be added to a mailing list.
• Ensure mail or e-mail sent from an Trek & Travel database has a means to have the addressee’s name removed from the database.
• Ensure that if you enter a contest or other promotional feature, where we ask for your name, address and/or an e-mail address, so we can administer the contest and notify winners, we will not send correspondence without your permission. We may ask for other information to improve our services to you or to send you special offers.
• Ensure the security of all personal or sensitive information held by the organisation from tampering or interference by outside sources or unauthorized use by employees or agents of the organisation.
• Ensure that any paper based information is destroyed by secure means after entry onto an Trek & Travel database.
• Give all individuals access to information the organisation holds on them in accordance with the National Privacy Principles.

Appoint a Privacy Officer to assist all individuals with request for access to information or concerns about our handling of their information. The Privacy Officer for The Outdoor Life Group may be contacted on (02) 9261 3211 or by forwarding requests to:

The Privacy Officer
Trek & Travel
Level 1 - 447 Kent Street
SYDNEY NSW 2000

If an individual is not satisfied with the handling of their matter by the Privacy Officer the individual has the right to have the matter reviewed by the Managing Director of the organisation. You may forward such requests in writing to:

Managing Director
Trek & Travel
Level 1 - 447 Kent Street
SYDNEY NSW 2000

If an individual believes the information we hold on them is not accurate then they have the right to apply to the organisation to have that information corrected. For further information about the way in which Trek & Travel manages the personal and sensitive information we hold please contact the Privacy Officer on (02) 9261 3211.